Throughout our training we have been warned - maybe primed is a better way of putting it - of getting a call that has some kind of adverse effect.
Many jobs, professions can potentially be emotionally draining for all sorts of reasons. Those who enter them find all sorts of ways to deal with this; often by acquiring a thicker skin; of allowing themselves to become a little desensitised.
I'm not sure I want to lose my sensitivity in order to able to cope with the downsides. I like being sensitive.......well, most of the time. It's part of me and to grow a thick, calloused emotional skin over it would seem a little sad. I'd become someone else. I'd lose something.
Today I had that tested. I got 'that' call.
Nothing hugely traumatic; but it struck some nerve somewhere and my breath got caught somewhere between my heart and my soul.
I paused, gathered my breath, steadied my heart, gave my soul a cuddle.........and then carried on with the call.
My trainer suggested I take a 10 minute break.......nice man............but no, to carry on was the best way to deal with it. A minute was enough.
Did it thicken my skin for the next difficult one? No. Rather than deny any empathy with some poor sod at the other end of the phone I want to embrace it and more.......to harness it to do even better.......be determined to do a good job.
I'm not going to deny the emotional side of what I do.
I did some good today. I had people thanking me for settling their minds, for being that first link in gaining some help for what for them were worrying, frustrating - and more - situations. For being that calm voice that provided comfort.
And I did it whilst still retaining my thin....ish skin.