Saturday, 27 February 2010

Training

As we move ever closer to taking live calls the whole thing is intensifying.

One method they have to get us used to it is to have a trainer making a mock call from another room whilst one of us answers as though it is real and goes through the whole process..............with the rest listening in and creating their own logs.

Being 'One of the Rest' is fun. You can pick up the mistakes the poor Call Taker makes and have the comfort of concentrating on the screens without having to talk at the same time.

Being the Call Taker is nerve wracking with an audience listening in and as close to a live call as you can get without it being one.

Yes, I made my mistakes on my turn too but it is coming together.

.........but my hands shook.

Apparently my voice sounds calm even when I'm shitting myself.
Posted by at 00:43
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2 comments:

  1. Sounding calm even when you're not is all that confidence really is, I'm sure. You're a brave man. I hate role play!
    ReplyDelete
  2. I once did some role play years ago when working for an insurance company. It was videoed and we all watched.

    I appeared to be so calm it was uncanny. However, my voice got quieter and quieter which amused and puzzled everyone watching.

    I had been so nervous that my throat felt as though it was tightening and i had felt as though I was physically forcing my voice to be heard.

    You couldn't tell though.
    ReplyDelete

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